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Red Giant Key Correct Pro FAQ

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Contents

1 General Issues
2 Installation
- 2.1 Q: How do I install Key Correct for AE CS3? [Mac only]
3 Serial number / Download issues
- 3.1 Q: Cannot download entire file from your website?
4 Compatibility & System Requirements
- 4.1 Q: What are the minimum requirements to run Key Correct?
5 Return to Red Giant Software

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General Issues

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Q: I have not received my serial number, where is it?

Serial number(s) are sent to the e-mail address you provide at checkout (Download orders only). To ensure a safe delivery of this message please read the following:

Please allow up to 5 hours for this e-mail message to be received.
Serial number(s) may be looked up online within 3 hours of check out using our Serial Number Look Up System.
- Cross-grade and Academic orders require verification, these are sent within 1 business day.
- Please check your Junk mail folder, as it is common to find this message there.

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Q: I just downloaded a .SIT &/or .ZIP file, now what?

To open .Sit or .Zip files you must have compression software installed on your system. Download: The Unarchiver, StuffIt Expander, or WinZip
After installing compression software, extract the file contents and use the provided installer for installation.

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Q: Can I have my serial number re-sent?

Unfortunately Serial number look up is available to customers who purchased a Download directly from Red Giant Software.

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Installation

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Q: How do I install Key Correct for AE CS3? [Mac only]

If Key Correct was installed prior to this update, then you must uninstall that version before installing this AE 8 compatible version. Note: No update is needed for Windows users.

To uninstall Key Correct After Effects 7 version from After Effects 8
- Used the Key Correct AE 7 installer for installation into AE 8.

Install Key Correct After Effects 8 version.
- During installation you must select the After Effects 8 installer.

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Serial number / Download issues

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Q: Cannot download entire file from your website?

Not being able to to download the entire folder contents is an issue generally only seen on Macintosh systems.

Be sure you have compression software installed on your computer.
- It is recommended to try both The Unarchiver and StuffIt Expander.
Try switching browsers (Safari, Firefox, ect..) and try re-downloading many times.
Try downloading on another Mac or PC computer.

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