Toolfarm's Plug-in Finder
Red Giant Knoll Light Factory FAQ
From PlugInFinder
Contents
|
General Issues
Q: I have not received my serial number, where is it?
Serial number(s) are sent to the e-mail address you provide at checkout (Download orders only). To ensure a safe delivery of this message please read the following:
- Please allow up to 5 hours for this e-mail message to be received.
- Serial number(s) may be looked up online within 3 hours of check out using our Serial Number Look Up System.
- Cross-grade and Academic orders require verification, these are sent within 1 business day.
- Please check your Junk mail folder, as it is common to find this message there.
Q: I just downloaded a .SIT &/or .ZIP file, now what?
- To open .Sit or .Zip files you must have compression software installed on your system. Download: The Unarchiver, StuffIt Expander, or WinZip
- After installing compression software, extract the file contents and use the provided installer for installation.
Q: Can I have my serial number re-sent?
Unfortunately Serial number look up is available to customers who purchased a Download directly from Red Giant Software. Installation
Q: How do I install KLF 2.5 for AE CS3? [Mac only]
If KLF 2.5 was installed prior to this update, then you must uninstall that version before installing this AE 8 compatible version. Note: No update is needed for Windows users.
- To uninstall KLF 2.5 After Effects 7 version from After Effects 8
- Used the KLF 2.5 AE 7 installer for installation into AE 8.
- Install KLF 2.5.1 After Effects 8 version.
- During installation you must select the After Effects 8 installer.
- Click here for After Effects CS3 Upgrade
Q: How do I uninstall Knoll Light Factory v2.5 from Final Cut Pro?
Our Mac version does not come an uninstall button or executable based process. Instead you drag and drop the relevant folders and files to the trash. How to uninstall Knoll Light Factory v2.5 from Final Cut Pro.
- Go to following path on your Mac hard drive
- MacHD > Library > Application Support > Final Cut Pro System Support > Plugins
- Drag the following folder/files into your trash:
- Knoll Custom Lenses
- Knoll Light Factory EZ.plugin
- Knoll Light Factory.plugin
- Watch the uninstall video and see how it's done.
Using the product
Q: What is your render policy? How do I get the render version?
Knoll Light Factory has an "Unlimited Render" policy, meaning you can install as many "Render Only" versions on your farm as needed.
Knoll Light Factory 2.5's installer comes with 2 options in the installation process [see picture below]. Just check the "Render Only" box and install on your Render Farm nodes.
Q: How do you access all flares in KLF for Photoshop?
After you install Knoll Light Factory for Photoshop:
- Open Photoshop
- Apply Knoll Light Factory
- Clicking Flare Style will open the Lens Editor window.
- Click Load.
- From the following path choose a KLF flare and Click Open (location will be saved in the Lens Editor).
- Mac: MacHD>Applications>Adobe Photoshop>Plug-Ins>Adobe Photoshop Only>Plug-Ins>Knoll Light Factory 2>custom lenses>
- PC: C:>Program Files>Adobe>Adobe Photoshop>Plug-Ins>Knoll Light Factory 2>Custom Lenses>
Compatibility & System Requirements
Q: What are the minimum requirements to run Knoll Light Factory?
Mac
- Mac OS X
- Power Mac G4, G5, Mac Intel
- 1GB of RAM
- 15 MB of Hard Drive space
- Host Application
- Apple Fianl Cut Pro 4.5
- Apple Motion 2
- Avid Express Pro 5.2
- Avid Media Composer (AVX 1.5 Support)
Plug-in: Knoll Light Factory 2.5.1
- OS: OS X 10.4.9
- Processor: Intel
- Final Cut Pro 5.1
- Motion 2
Plug-in: Knoll Light Factory 2.5.1
- OS: OS X 10.4.9
- Processor: PPC [non-Intel]
- After Effects 7
- Final Cut Pro 5.1
- Motion 2
- Avid Express 5.5.6
- Avid Media Composer 2.6
Windows
- OS/Hardware
- Windows XP Service Pack 1
- Pentium 4 2.4 GHz
- 1GB of RAM
- 15 MB of Hard Drive space
- Host Application
- Adobe Priemere Pro 1.5
- Avid Express (AVX 1.5 Support)
- Avid Media Composer (AVX 1.5 Support)
- Plug-in: Knoll Light Factory 2.5
- OS: Window XP SP2
- Processor: Intel
- After Effects 7
- After Effects CS3 [beta]
- Premiere Pro 2
- Premiere Pro CS3 [beta]
- Avid Express Pro HD 5.5.6
- Avid Media Composer 2.6
- Plug-in: Knoll Light Factory 2.5
- OS: Windows Vista Ultimate 32bit
- Processor: Intel Xeon
- After Effects 7
- After Effects CS3 [beta]
- Premiere Pro 2
- Premiere Pro CS3 [beta]
- Avid Express Pro HD 5.5.6
- Avid Media Composer 2.6
Q: Do you support Avid Express Pro 5.6?
We currently support Avid Express Pro 5.5. Our products will be updated to run on Avid's Express Pro 5.6. An update is expected to be available during the 1st quarter 2008.
Q: Do you support Avid Media Composer 2.7?
We currently support Avid Media Composer 2.6, Our products will be updated to run on Avid's Media Composer 2.7. An update is expected to be available during the 1st quarter 2008.
Known Issues
Q: Flares on large images can show considerable banding. What is the best way to work with a large image?
Apply Knoll Light Factory to a smaller sized black solid, then scale the entire image up to the desired size, and either use unmult or screen transfer mode to composite on top of the larger image. For example, to apply a flare to a 4096 x 4096 image:
- Make a new 1024 x 1024 black solid.
- Apply Knoll Light Factory flare to the black solid.
- Scale the solid with the flare up by 4x using the highest quality scale available.
- Overlay the scaled solid on top of the 4k image
- Use either Unmult or the Screen transfer mode to composite the two images.
Result: A higher quality flare than if you had simply applied it directly to the larger 4k image.
