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Red Giant Primatte Keyer FAQ
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Contents
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General Issues
Q: I have not received my serial number, where is it?
Serial number(s) are sent to the e-mail address you provide at checkout (Download orders only). To ensure a safe delivery of this message please read the following:
- Please allow up to 5 hours for this e-mail message to be received.
- Serial number(s) may be looked up online within 3 hours of check out using our Serial Number Look Up System.
- Cross-grade and Academic orders require verification, these are sent within 1 business day.
- Please check your Junk mail folder, as it is common to find this message there.
Q: I just downloaded a .SIT &/or .ZIP file, now what?
- To open .Sit or .Zip files you must have compression software installed on your system. Download: The Unarchiver, StuffIt Expander, or WinZip
- After installing compression software, extract the file contents and use the provided installer for installation.
Q: Can I have my serial number re-sent?
Unfortunately Serial number look up is available to customers who purchased a Download directly from Red Giant Software.
Using the product
Q: How to preform a quick key with Primatte Keyer
How to complete a quick key using Primatte Keyer:
- In Timeline place your foreground footage above your background footage.
- Apply Primatte Keyer [Effects>Primatte>Primatte Keyer].
- Open in Effects Control tab.
- Click Select BG.
- Click on the matte and drag mouse pointer.
- This will sample the matte and composite your footage.
- Your initial result will be a quickly keyed image.
- Use controls to receive a finer key.
System Requirements
Q: What are the minimum requirements to run Primatte Keyer?
Mac
- Mac OS X
- Power Mac G4, G5, Mac Intel
- 256 MB of RAM
- Host Application
- After Effects 6
- For Avid AVX 1.5 products including Composer and Xpress Pro
Current and previous version compatibility Note: Upgrading your system or host application may require upgrading your Red Giant product version Plug-in: Primatte Keyer v3 OS: OS X 10.4.9 Processor: Intel
- After Effects 7 [emulation]
- After Effects CS3 [beta]
- Avid Xpress Pro 5.7
- Avid Media Composer 2.7
Plug-in: Primatte Keyer v3 OS: OS X 10.4.9 Processor: PPC [non-Intel]
- After Effects 7
- After Effects CS3 [beta]
- Avid Xpress Pro 5.7
- Avid Media Composer 2.7
Windows
- Windows XP Service Pack 1
- Pentium 4 2.4 GHz
- 256 MB of RAM
- Host Application
- After Effects 6
- For Avid AVX 1.5 products including Composer and Xpress Pro
Current and previous version compatibility Note: Upgrading your system or host application may require upgrading your Red Giant product version Plug-in: Primatte Keyer v3 OS: Window XP SP2 Processor: Intel
- After Effects 7
- After Effects CS3
- Avid Xpress Pro 5.7
- Avid Media Composer 2.7
Plug-in: Primatte Keyer v3 OS: Windows Vista Ultimate 32bit Processor: Intel Xeon
- After Effects 7
- After Effects CS3
- Avid Xpress Pro 5.7
- Avid Media Composer 2.
