12 Months Maintenance for Existing X-Particles and Cycles 4D Users
This product provides 12 months maintenance for existing users. When you purchase a license the first 12 months of Technical Support and Updates is included, after that time if you want to continue to receive Technical Support and Updates you will need to purchase a 12 months Maintenance Agreement.
If you choose not to renew your Maintenance Agreement your license will remain valid, but you will not receive Updates or be entitled to Technical support. The download will also be unavailable for your license, please keep a copy of the latest build for your license.You have a full year after your Maintenance Agreement expires to purchase an additional 12 months. Please note that the renewal date will run from the original purchase date, not 12 months from the date of purchase of the renewal.
On the purchase of your new license, you will automatically receive 12 months Support and Updates.
You will continue to receive complimentary support and updates for three months after your maintenance expires.
You can renew your maintenance at any point during the 12 months after your maintenance expires, but your new expiry date will be 12 months from the initial expiry.
If your maintenance has lapsed by more than 12 months the cost to renew will be the cost of a full-price License.
* For example; if you purchase your License on February 1st, 2018 your initial 12 months maintenance will expire on February 1st, 2019 you will receive support and updates until April 30th, 2019.
You can purchase a further 12 months maintenance at any point up to Jan 31st, 2020; the new expiry date will be February 1st, 2020 regardless of when the renewal is made.