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Telestream Wirecast – Support

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Telestream Wirecast – Support
Telestream Wirecast – Support

Premium Support for Telestream Wirecast - First Year and Additional Years

The only cross-platform, all-in-one live streaming production software that enables capture, live production, and encoding of live streams for broadcast to multiple servers and platforms simultaneously.


Wirecast Support Plans¹

SERVICE
Basic Support

$49/year²


Wirecast One only
Standard Support

$99/year³


Studio/Pro only
Premium Support

$299/year

All license levels
Online Case Submission (8am–5 pm PST)
Case Submission Response Time Targets vary between tiers.
Case Submission Response Time Targets
Premium Support customer will get Priority Response.
< 24 business hours
< 8 business hours
< 4 business hours
Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base
Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.
Stock Media Library
Access to over 500,000 unique media assets directly in Wirecast. The Stock Media Library has videos, music, lower thirds, backgrounds and more. Included with an active support subscription.
Phone Support (8 am–5 pm PST)
Speak with our Wirecast experts.
Eligible for Remote Access Services (RAS)
Allow a support technician to access your computer, identify the issue and resolve it quickly.
¹As of July 1st, 2018, we officially retired support for Wirecast 7. Legacy versions, such as Wirecast 3, 4 5, and 6 are no longer supported as of Nov. 1st, 2017. You may continue to use your permanent license(s) for outdated versions, but you will no longer qualify for customer support which includes technical email support, licensing issues, and compatibility questions. We want to help you meet your present business goals, plus those in your immediate future.

²1st year Basic Support included in the purchase of Wirecast One. If you let your support lapse/expire, the support renewal will increase to $99.

³1st year Standard Support included in the purchase of Wirecast Studio and Wirecast Pro. If you let your support lapse/expire, the support renewal will increase to $199.

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