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Trimble Account Management

Troubleshooting a Trial message after buying SketchUp

Download older versions of SketchUp Pro

Please note: We only offer technical support for our current version and 2 previous (so 2021, 2020, and 2019). These are also the only versions that are available for download through our site. You can get older versions by clicking the button below.

Trimble Account Management

The License Manager Portal

Depending on the license you have, there are two portals.

The Classic License: Perpetual, non-expiring

Setting Up Account access

You can have a main account for the company. With that company account, the admin can add employees that have different levels of access to the account. Below, view the graphic that explains the settings that can be set in the Trimble Account Manager.

Adding Users

To add a new user, go to the Members page. Then click the Add New User button. This is what it will look like.

When you add a Product User that employee will receive an email, asking them to create a password. They have 72 hours to click on the link they will receive. If they miss that window then the admin can resend an invite. Once they log in they will see the following: 

From there they can activate the product they have been assigned. Each user can only activate one of any type of product. 

Note: Trimble will allow a license to be deactivated and assigned to a new user 1 time within the 12-month subscription period. 

Editing a user

Email addresses of users can not be edited or deleted. The status just needs to be marked “inactive”.

Transferring a license: Can I transfer a license from one end user to another?

Yes, however, there are a few housekeeping items you should do first. If you need to change the user name or email address to someone else, please Contact Us and let us know what the new information needs to be. Please make sure you write to us from the email that you originally purchased the license with so we can help expedite the transfer.

Can subscriptions be transferred to other users?

Subscriptions are intended for use by a single named user for the duration of the subscription term, without the ability to re-assign except in the following permitted circumstances:

  1. If a seat is inadvertently assigned to the wrong end user at time of purchase;
  2. If a seat is initially assigned to an employee of your company, and such end user leaves your company during the subscription term, then you may re-assign such seat once during the subscription term; and
  3. At the time of subscription renewal, you may re-assign a seat.

Toolfarm can help with Account Management

If you do purchase through Toolfarm then we will be able to help manage the account for either you or the user. We can create an account and add users and their appropriate roles. In addition, we can provide quotes for however many seats you need, all pro-rated to their existing expiration date. It would be helpful for us to know the email address of their main account, and the user email address who will be getting the new seat. We should have everything we need to get the ball rolling after that.

Need more information?

Below are some useful links in the Trimble SketchUp Help.

Troubleshooting a Trial message after buying SketchUp

With an annual pro subscription, There are only a few reasons why you’d be seeing a Trial message.

  1. The end-user email address isn’t properly assigned or was misspelled when it was assigned. This is a common reason. Whoever purchased the plan can assign the correct end-user email by following the directions in this Account Management Help Center article. Note: The user will likely need to sign out and in again in SketchUp Pro to re-activate the entitlement token.

    If the purchasing email contained a typo, though, then the plan owner will need to contact us through the link at the bottom of this page.
  2. The end-user signed in with the wrong email address. It’s common for one person to have multiple emails, so this happens frequently. Just click on the profile icon in SketchUp, sign out, and sign back in again with the assigned email address.

3. The end-user can’t sign in because of a sign-in issue. If so, then you can troubleshoot sign-in problems here.