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Simple workarounds and fixes for the two biggest causes of After Effects crashes

Simple workarounds and fixes for the two biggest causes of After Effects crashes

Click here to read the original article on blogs.adobe.com.

Adobe has noticed that the two top causes of crashes of After Effects CC 2014.2 (13.2) have rather simple workarounds or fixes, that you can do yourself.  

Crash #1: crash when using OpenGL-accelerated plug-ins while “Hardware Accelerate Composition, Layer, and Footage Panels” Display preference is enabled
A crash can occur when certain plug-ins (e.g., Foundry Camera Tracker, Video Copilot Optical Flares, Video Copilot Element 3D) try to use the GPU while the “Hardware Accelerate Composition, Layer, and Footage Panels” preference is enabled.

Workaround:

1. Open the Preferences dialog box to the Display category.
2. Disable the “Hardware Accelerate Composition, Layer, and Footage Panels” preference.

In an upcoming version of After Effects—targeted for release this spring—Adobe will be preventing this sort of contention for GPU resources so that this problem doesn’t occur.

Crash #2: crash on Mac OSX v10.10 (Yosemite) because of Mac OS bug with applications that integrate with Finder
A crash can occur because of a bug in Mac OSX v10.10 (Yosemite) that affects applications that integrate with Finder (such as Dropbox).

Fix:

Update Mac OSX to v10.10.1.

See this page for more information about this Mac OS bug and the importance of installing the Mac OSX v10.10.1 update.

 

Adobe says “Thank you to everyone who submits crash reports and gives as much detail as possible in them. This really helps us to identify and fix problems.

Also, note that we are continually releasing fixes for crashes, and the first and best way to avoid crashes is to install the most recent updates.”

Posted by Kim Sternisha