Talk to a Human
Give us a call, email us, or chat with us online.
We Answer the Phone
We strive to have the best customer service in our industry, which can only happen with easy communication with our experienced support and sales staff.
We are available by phone from 8 am to 5 pm Pacific Standard Time (USA). If you
receive our voice mail, please leave a message with your name and contact information,
and we will contact you immediately once we are off the phone. Or you may wish to
email us, and we’ll get in touch as soon as we are free.
The best contact during work hours and after hours is by emailing sales@toolfarm.com, which is responded to very quickly.
Other Ways to Contact Us
Live Chat
We can chat with you in real-time, just like an instant message. Hit us up by clicking the chat icon on the lower right of every page.
Or, send us a message
Please fill out the form and we’ll be in touch with you as soon as we can. If this is regarding an order, please include your order number.
Support & Questions
For support or any questions:
Email us at support@toolfarm.com
Sales
1-415-462-1982
(8 am to 5 pm PST)
Fax 1-415-276-1904
For sales questions:
Email us at sales@toolfarm.com
Marketing & Affiliate Program
Email us at marketing@toolfarm.com
Mailing Address
Toolfarm.comPO Box 7775 #22011
San Francisco, California 94120
Social Media
Need fast answers? Check our FAQ / Knowledgebase.
We’ve collected common questions about downloads, licensing, product registration, product compatibility, and more.
Got questions about creating effects?
If you have questions about how to create effects or visuals, email us at support@toolfarm.com. Thanks!
Need to talk to support from a company directly?
Boris FX (Continuum, Sapphire, Mocha) https://borisfx.com/pages/open-a-case
Chaos Group https://www.chaosgroup.com/support#contact
Frischluft support@frischluft.com
Greyscalegorilla http://greyscalegorilla.desk.com/
INSYDIUM http://insydium.uk/contact_support/
MAXON https://www.maxon.net/en/support/how-can-we-help/
Mekajiki / Rendergarden https://www.mekajiki.com/rendergarden (use the Help in the lower-right corner to submit a ticket.
NewBlueFX https://www.newbluefx.com/support/contact
Next Limit https://portal.nextlimit.com/
Noise Industries / FXFactory support@fxfactory.com
RE:Vision Effects http://revisionfx.com/contact/
Red Giant http://www.redgiant.com/support/
Video Copilot support@videocopilot.net
Zaxwerks support@zaxwerks.com