Talk to a Human

Give us a call, email us, or chat with us online.

We Answer the Phone

We strive to have the best customer service in our industry, which can only happen with easy communication with our experienced support and sales staff.

We are available by phone from 8 am to 5 pm Pacific Standard Time (USA). If you receive our voice mail, please leave a message with your name and contact information, and we will contact you immediately once we are off the phone. Or you may wish to email us, and we’ll get in touch as soon as we are free.

Current time at Toolfarm Headquarters

The best contact during work hours and after hours is by emailing sales@toolfarm.com, which is responded to very quickly.


Other Ways to Contact Us

Live Chat

We can chat with you in real-time, just like an instant message. Hit us up by clicking the chat icon on the lower right of every page.

Or, send us a message

Please fill out the form and we’ll be in touch with you as soon as we can. If this is regarding an order, please include your order number.

    Support & Questions

    For support or any questions:
    Email us at support@toolfarm.com

    Toolfarm FAQ / Knowledgebase


    (8 am to 5 pm PST)
    Fax 1-415-276-1904

    For sales questions:
    Email us at sales@toolfarm.com

    Marketing & Affiliate Program

    Email us at marketing@toolfarm.com

    Note: Toolfarm does not accept sponsored content for publication on our site or social channels. We also do not hire writers.

    Mailing Address

    PO Box 7775 #22011
    San Francisco, California 94120

    Social Media

    Need fast answers? Check our FAQ / Knowledgebase.

    We’ve collected common questions about downloads, licensing, product registration, product compatibility, and more.

    Toolfarm FAQ / Knowledgebase

    Got questions about creating effects?

    If you have questions about how to create effects or visuals, email us at support@toolfarm.com. Thanks!

    Need to talk to support from a company directly?

    Boris FX (Continuum, Sapphire, Mocha) https://borisfx.com/pages/open-a-case

    Chaos Group https://www.chaosgroup.com/support#contact

    Frischluft support@frischluft.com

    Greyscalegorilla http://greyscalegorilla.desk.com/

    INSYDIUM http://insydium.uk/contact_support/

    MAXON https://www.maxon.net/en/support/how-can-we-help/

    Mekajiki / Rendergarden https://www.mekajiki.com/rendergarden (use the Help in the lower-right corner to submit a ticket.

    NewBlueFX https://www.newbluefx.com/support/contact

    Next Limit https://portal.nextlimit.com/

    Noise Industries / FXFactory support@fxfactory.com

    RE:Vision Effects http://revisionfx.com/contact/

    Red Giant http://www.redgiant.com/support/

    Video Copilot support@videocopilot.net

    Zaxwerks support@zaxwerks.com