I just dealt with Michele in your customer support department. I must say, she was thorough and knowledgeable and was a great help. I had contacted her via chat for assistance in retrieving an older purchase. She quickly located it and sent me links and an installation video as well. In short, it was a great support interaction. She was pleasant to deal with. Great job! Thanks so much.
Just wanted to say I had an excellent experience with Tim Coolidge. Helped me with a challenging transaction, took some time but worked through it and am now a proud and loyal customer to Toolfarm.
Toolfarm has the BEST reps of any of our vendors! I’m only purchasing through you guys moving forward. I can’t thank you enough!!
Thank you for all the time and effort you put into helping me.
I will be sure to use Toolfarm for everything possible going forward (and, yeah, I tend to purchase a LOT of software tools).
I sincerely appreciate the additional effort on your part to clarify and verify these somewhat vague and often confusing licensing issues. I can now make informed decisions on this year’s upgrade and update purchases.
Thank you, thank you, thank you… for your consistently excellent customer service over the years.
I wanted to acknowledge the incredible service of Michele on your team. We had our worst tech meltdown at work this Christmas and it was pleasantly problem-solved until completion with her guidance. You should be so proud to have put together such a wonderful team. Everyone I’ve spoken to within your office is so genuine, it’s a breath of fresh air from other product support experiences I have had in the past. I will definitely be recommending you in the future to anyone looking to purchase software because you have a great team to back it up.
Thank you so much for your help and AMAZING customer service.
I’m truly blown away by how you remembered me… Customer service of this calibre isn’t something I’m used to.
Thank you again for your help and quick reply. We’ve already put PFClean to good use by restoring a film from 1925 that’s going to premiere (re-premiere?) this November. My appreciation certainly goes out to you and the rest of the Tool Farm team for helping us do so.
Thank you to Heather for her assistance and guidance in helping me select the right product for my needs. As well as a hello and massive THANK YOU to Johnny for the C4D from last year- im loving it man! Cheers Toolfarm keep being awesome ;>
Through the years the helpful staff at toolfarm consistently provide not only great prices but also incredible support. I’ve emailed them late at night expecting a reponse the next day and received it within minutes that night. They answer so fast that now I feel bad about contacting them after hours because I know someone will respond, so I now wait until business hours. Customer service like they provide is almost a lost art today. I didn’t realize until now when I looked at the staff page that Jason and Colin, which are the two people that have helped me the most through the years, are actually the CEO and VP! Thank you for your fantastic support of a small operation like mine.
Rich is a baller. Thanks for coming to the rescue once again, Rich.
Reaaalllyyy wanna give a huge thanks to Johnny from @toolfarm we almost had a disaster this morning and he took care of it in such a polite and timely manner! Literally made the whole experience painless. Thanks guys!!
I truly mean it when I say that you guys continually set the standard for excellence in customer service. It gives me hope that humanity won’t actually devolve into a dystopian wasteland in my lifetime…
It’s rare for a company and staff to be so remarkably responsive to a customer’s needs these days—particularly a small customer like me.
Though infrequent, whenever I do make a purchase, or have a question, it is always handled in a timely manner and as though I were your most important client. That makes me want to keep coming back.
Every interaction I have ever had with Toolfarm has been thoroughly professional. I cannot think of another place I can say that about.
Incredibly convenient, time saving and much appreciated. Toolfarm is #1 in my book. – 10 year customer
You definitely have some of the best customer service I’ve ever experienced. Maybe the best.
Toolfarm rocks – great resource for buying so much of our software!
Toolfarm was more than helpful and has the best pricing I have found for any of the products they carry. I highly recommend.
I wanted to thank you and your team at Toolfarm for being a fantastic partner. You’ve come to our rescue more times than I can remember. The pressure of tight VFX deadlines demand we push our level of creativity to heights we’ve never known, and I appreciate we can count on Toolfarm to help us meet our goals. Many thanks!
You guys in Toolfarm are always there to help – it’s a dream to buy anything from you!
Wow! You could easily have sold me a new copy! Imagine: A company with honesty and integrity! Toolfarm may be one of the last!! Thank you so very much!!
I don’t know how to rate you guys. The way you get me going anytime I’m in need is so wonderful! You’re the best software outlet I have ever had to do business with.
Everything is up and running, all in less than 12 hours!
You are excellent. I’ll do business with you anytime.
Our team has been working with Toolfarm for several years now.
We are continually impressed with the quality and breadth of their products.
The level of customer service that we have received from everyone at Toolfarm is quite literally second to none.
Email responses are exceedingly timely and they are always most helpful and friendly.
Their team understands their products and go above and beyond to help.
Our company highly recommends and stands behind Toolfarm, their products, their services, and their people!
In a sea of shady online companies, be glad that you have found them!
Simply the quickest and best support answer I have ever received. Thanks a lot!
Wow! Thank you guys for being so quick and awesome.
That was incredible, and hands down the best service I’ve received in a long time.
Holy smokes that was a lightning fast response. Whenever anyone asks why I buy from Toolfarm rather than directly from the source, I always say customer service! You guys never fail to amaze me. Huge sincere thanks, it’s appreciated greatly.
Your support, how shall I put it, is beyond anything I’ve encountered.
Another GREAT SALE at Toolfarm!…packaged with their exceptional customer service at No Extra Charge…Ya Gotta Just Love THAT!
Bought some great plugins at Toolfarm. While I downloaded the plugin the mail with the serial number was already there. It`s the fastest shop and I never had any trouble with the download or payment.
The support from Toolfarm is always immediate and excellent. This is the way online retailing should be (but often isn’t). I am a repeat customer, and I reckon I will be a re-repeat customer.
Toolfarm ALWAYS delivers. Whatever software I need / whenever I need it. Toolfarm is my go-to place…period.
I never have used Toolfarm before but was surprised at the great prices and great service when I had a problem. Thanks.
Toolfarm have always been an exemplary shop of excellence from customer service to competitive pricing. A one-stop shop!
Customer Service at Toolfarm is the best in the industry. I can’t say enough good about how much I appreciate having a location I can go to for the best products, solid advice, and reliable service. Other companies would do well to copy their service business model.
Just wanted to say thanks for having so many demos available so easily. Toolfarm rocks!
All I can say is “WOW”!!! That’s indeed exceptionally FAST service!!
You guys always amaze me at the fast responses – even in the middle of the night.
Wow, you people are amazingly fast in answering e-mails!
I had a question on a Saturday night regarding this purchase and my email was responded to in less than 4 minutes! Now THAT is OLD SCHOOL!!! Thanks again for the service!
Thank you so so much for the quick response, on a Saturday no less. Toolfarm is awesome.
I just wanted to thank you for all your help. This is probably the best tech support I’ve ever received. Not only did you answer my emails quickly, but after hours too! Having your phone number right on the site was also incredibly reassuring. To have a huge software issue fix waiting in my inbox by the time I get into the office is practically unheard of. I’m pretty sure you guys are used to dealing with stressed-out graphics people, but in the middle of a huge deadline your response time is exactly what’s needed. You are awesome. I’m going to recommend Toolfarm to everyone in my design network.
Toolfarm comes through yet again. Thanks for the great support.
Toolfarm is the best AE plug-ins site there is. There are other places to buy plug-ins, but they don’t GET IT like Toolfarm!
Love the TOOLFARM site! I surf by several times a week!
Nice place and sent me the right stuff right away.
Fast and knowledgeable… what else could you ask for?
Excellent customer service and quick and prompt delivery with the best prices, Toolfarm can’t be beat!
A shining example of great customer support!
Clear and friendly service. A lot cheaper than in Europe. Fast and good delivery. I recommend it to everybody!
Keep up the good work!
I would recommend this website to anyone looking for good prices on software and terrific customer service.
Best price, good communication, arrived promptly
I reluctantly ordered from Toolfarm at first because they are not registered with BBB.org. But they had a really good price and good service. I got three day shipping and received it the next day, even though item was out of stock. Highly recommend. I will order again.
Great customer service. Friendly and on point.
Great service. I’ve purchaced from Toolfarm before and this special sale made purchasing more, easy and affordable. Thanks Toolfarm and Yahoo!
Toolfarm is a one-of-a-kind company, and they’ve got it all together in every department! Have ordered from them before, and will order from them again and again.
Fast and easy, with the best prices around.
Shopping online with Toolfarm is absolutely seamless. Simple, fast, and accomodating. The prices arent always as low as if I went directly to the manufacturer, but the transaction process is so smooth at Toolfarm I rarely concern myself with a couple of bucks. Ill be back many times.
Original order was short due to a packing error by manufacturer. I contacted Toolfarm and they immediately sent out the missing piece. Often, service is all about what happens when somethings wrong – Toolfarm came through professionally. Recommended.
A+ merchant. The rep I deal with, Colin, is knowledgable and helpful and always responds to my questions promptly. Great selection of products at really good prices.
Toolfarm deserves a full 5 stars. Highly recommended!
Toolfarm is one of the most helpful online merchants Ive dealt with. I needed advice about the best software to achieve a particular effect for my current animation project. I sent them an e-mail & received an immediate response (as well as a follow-up response with more details) with precisely the information I needed.
For a specialized service they are very helpful and quick to reply with any questions. I would gladly deal with them again in the future.
I purchased some training DVDs from Toolfarm. I was very happy with the service. Delivery was super quick and the DVDs were securely packed. I received email updates as to the status of my order. Thank you for the great customer service!
Extremely good is all I can say about Toolfarm. And I would definately buy from them again.
Package arrived ahead of schedule, price was right. Toolfarm did all and more than I could expect.
The folks at Toolfarm were very personable, and provided quick answers to my email, even over the weekend following the purchase while I was waiting for an electronic download link that needed to be sent from Sweden.
Brilliant product for my use!
Thanks for the short delivery-time!
I was very impressed with Toolfarm’s customer service and product “Euphoria”. I would recommend this product and company to anyone.