This product provides 12 months of INSYDIUM Annual Maintenance for existing users. If you purchase Fused, the first 12 months of Technical Support and Updates are included. With this in mind, to continue to receive Technical Support and Updates, you must purchase the INSYDIUM Fused Annual Maintenance.
If you choose not to renew your Maintenance Agreement your license will remain valid for X-Particles only. However, you will not receive Updates or be entitled to Technical support. In addition, the download will not be available for your license. In other words, please keep a copy of the latest build for your license.
Consequently, you have a full year after your Maintenance Agreement expires to purchase an additional 12 months. To clarify, the renewal date will run from the original purchase date, not 12 months from the date of purchase of the renewal.
Already have an active Insydium maintenance agreement?
If you are an existing customer with an X-Particles license in its Maintenance Period, you can convert your X-Particles license into an INSYDIUM Fused license to get access to the extras. You can do this through your INSYDIUM Customer Account.
INSYDIUM Annual Maintenance Details
On the purchase of your new license, you will automatically receive 12 months of Support and Updates.
You will continue to receive complimentary support and updates for three months after your maintenance expires.
You can renew your maintenance at any point during the 12 months after your maintenance expires, but your new expiry date will be 12 months from the initial expiry.
If your maintenance has lapsed by more than 12 months the cost to renew will be the cost of a full-price License.
For example, if you purchase your license on February 1, 2020, your initial 12 months maintenance expires on February 1st, 2021. You receive support and updates until April 30th, 2021.
You can purchase a further 12 months of maintenance at any point up to January 31, 2021. To clarify, February 1st, 2021 is the new expiry date, regardless of when the renewal is made.
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