Store Info FAQ

General Information

How can I contact you?

Sales & Support: +1-415-462-1982 (9am to 5pm PST)
Fax: +1-415-276-1904
sales@toolfarm.com.

See the contact page for full contact information.

What information is collected from customers?

Emails used in placing orders, downloading product demos, and other such methods at Toolfarm.com will automatically be entered into the Toolfarm newsletter list. This newsletter is sent on a bi-weekly basis, and you have the option to be removed at any time. Your email information will not be sold or given to any outside company.

Order & Delivery Information

Where can I find an invoice for my order?

If you have registered for an account, an invoice may be found by logging in and going to your Order History. Select "View Order Details" for the order, and in the upper left hand corner will be a link called "View Invoice". This will provide a formal invoice.

What are Toolfarm's shipping charges per order?

We ship predominantly FedEx, unless it is a drop-shipment, which will use either FedEx or UPS depending on the vendor.

Downloadable - FREE!
Ground - $10 (Ground is for within the US only)
Next Day Air - $35
2nd Day Air - $16
Canada/Mexico - $35
International Priority - All Other Countries - $70

Most orders that are purchased for download are sent automatically, but some products are processed manually (especially in the case of plug-ins that require System IDs, etc). The manual delivery process can take anywhere from several minutes to 24 hours depending on the manufacturer and day of the week. Double check your Junk/Spam folder, then feel free to email us at sales@toolfarm.com to get a better sense of timing.

How does Toolfarm handle International Orders?

There are no territory restrictions on AE or FCP plug-ins, but some products may have restrictions. Maxon products are only available in North America (Canada, US, Mexico). Any questions about territory restrictions, please send us an email.

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

I purchased a "Download" item - where is it?

Most orders that are purchased for download are sent automatically, but some products are processed manually (especially in the case of plug-ins that require System IDs, etc). The manual delivery process can take anywhere from several minutes to 24 hours depending on the manufacturer and day of the week. Please feel free to call/email us to get an idea of timing. Also double check your Junk/Spam folder first, as this is common.

For estimated delivery times on item that is for download, please see the Chart for Average Wait Time for Download Information.

Is my "Download" item taxed?

No. Any item purchased for delivery electronically are not subject to tax (no receipt of any hard materials, including manuals).

What is Toolfarm's Return Policy?

There is a 20% re-stocking fee on all non-defective returns. No credit or refund after 14 days of receiving goods. No credit or refund will be given if software has been opened. All returned goods must have an RMA number, copy of Invoice, and problem stated. All returned goods must be returned in original package with manuals. ESD (downloadable) products refund and exchanges are based on the manufacturer's policy and varies by product. Maxon products cannot be returned for any reason.

I'm looking to buy multiple copies of a plug-in - is there an extra discount?

Typically yes, but it depends on the manufacturer. To check if multi-unit pricing is available, click on the Buy Now button, and a link for "(Multi-unit discount available)" will appear if so.

Product Information

If I have After Effects for Mac and want to buy the upgrade for Windows, will I be able to use my old serial number for the upgrade?

Adobe's CS6 TLP Licensing (Download version) does come delivered as a hybrid Mac/Win licenses, so maybe be upgraded across platforms. Adobe Creative Cloud is cross platform.

Do the After Effects Upgrades come equipped with all the extra plug-ins, such as Keylight, Cycore HD and Color Finesse?

Yes, the upgrade versions of After Effects includes all the goodies included in the full version.

Can I upgrade from an educational version to a commercial version of Adobe After Effects?

Yes, just order the After Effects commercial version. You don't even have to pay the difference between educational and commercial version. You can use your educational version's serial number to upgrade to future commercially priced version.

What is the difference between the "full" version and "educational" version? Are all plug-ins included?

They are virtually identical. Cycore FX and Keylight are included in the educational version.

My Cycore FX HD serial numbers aren't working.

First make sure you are selecting the CC Unlock filter, then make sure thename and organization fields have a minimum of 4 characters each.

I need to get plug-ins for a couple of computers that I will use for rendering purposes. Do I have to pay full price?

It really depends on the plug-in. Many plug-ins are available as "Render Only" versions. (Note: information and pricing on render versions are subject to change at any time).

ABSoft Neat Video

Neat video: full license purchase must be made for each render use. Multi-user licenses available.

Boris Policies

  • Boris FX, Inc. Final Effects Complete: 5-pack @ $895 or $199/each
  • Boris FX, Inc. Continuum Complete - 5-pack @ $895 or $199/each
  • Boris Native Filter Suite (Boris FX, Inc. Final Effects Complete + Boris FX, Inc. Continuum Complete): $219 per render license.

Cycore Policies

Cycore FX HD - Render Only licenses: If you're using the CycoreFX HD version and are using additional render only stations, or a render farm, over the network additional licenses are required.

Pricing:

  • 1-9 CPU's $79 per CPU
  • Site license $790 (unlimited CPU's)

Digital Element Policies

One license must be purchased per machine, however special arrangements can be made on a per case basis for Digital Element Aurora Water and Digital Element Aurora Sky.

Digieffects Policies

Render nodes are free for all Digieffects products.

Digital Anarchy Policies

Free install on all render-only computers

Digital Film Tools Policies

Tiffen Dfx and Digital Film Tools software is setup for free rendering on render farms. When a user is using an After Effects Render node to render a project that contains Dfx or DFT filters, no license is needed for rendering on the Render node machines.

Licenses are only needed if the full GUI version of After Effects is running.

Frischluft Policies

Free install on all render-only computers

GenArts Policies

Render licenses are free, and you may install the full version on any number of "render only" machines.

Luxology Modo 301

Free Render licence.

Maxon Cinema 4D

Broadcast and Visualize come with 3 Network Rendering Clients, while the Studio bundle provides unlimited Network Rendering Clients.

Pixelan Policies

Free install on all render-only computers

Red Giant/Trapcode Policies

5 for 1 policy - With the purchase of each single-user license, you may install the software on 5 render-only machines at no additional charge. If your render farm has more machines then 5 per license purchased you are required to buy more licenses to accommodate the render farm. Render-only machines are those never used for front-end work, they sit on a rack or do not have a monitor attached and are used for rendering only, we appreciate you respecting our licensing polices. For example:

  • Buy 1 license 1 workstation, 5 render-only machines (or nodes)
  • Buy 2 licenses Up to 2 workstations, Up to 10 render-only machines (or nodes)
  • Buy 10 licenses Up to 10 workstations, Up to 50 render-only machines (or nodes)

NOTE: If you have more than 5 render-only machines per workstations (i.e. 5 workstations and 50 render-only machines (or nodes), you are required to purchase additional full licenses to accommodate you render farm.

Below is a list of products and how each are installed on the render-only machines.

  • Red Giant Software Magic Bullet Suite, Red Giant Software Primatte Keyer v3, Red Giant Software Knoll Light Factory - These products come with a faceless render-only version of software, this can be installed on each render only machine and does not require a serial number.
  • Red Giant Software Film Fix, Red Giant Software Instant HD, Red Giant Software Key Correct Pro, Red Giant Software Magic Bullet Colorista, Red Giant Software Composite Wizard, Red Giant Software Image Lounge - You may install the full version on your render-only machines, these require a serial number for installation. You will use the same serial number that came with the product for each of the 5 render-only machines installed.
  • All Trapcode products: Install the plug-in the normal way on each machine in the render farm.

Re:Vision Effects

Re:Vision Effects SmoothKit, Re:Vision Effects Video Gogh and Re:Vision Effects RE:Fill: Currently does not offer render-only licenses (soon to change). Custom quotes made for render-only licensing based on number of render stations.

  • Re:Vision Effects RE:Flex has render-only licenses for $119 each.
  • Re:Vision Effects PV Feather has Render-only licenses for $13.99
  • Re:Vision Effects Shape/Shade has render-only licenses for $17.99 each
  • Re:Vision Effects Twixtor Pro has render-only licenses for $119 each.
  • Re:Vision Effects ReelSmart Motion Blur has render-only licenses for $29.99 each.
  • Re:Vision Effects FieldsKit has render-only licenses for $17.99 each.
  • Re:Vision Effects RE:Map has render-only licenses for $29.95 each.

Synthetic Aperture Policies

Free install on all render-only computers

Tiffen Policies

Tiffen Dfx and Digital Film Tools software is setup for free rendering on render farms. When a user is using an After Effects Render node to render a project that contains Dfx or DFT filters, no license is needed for rendering on the Render node machines.Licenses are only needed if the full GUI version of After Effects is running.

Video Copilot Policies

Video Copilot Optical Flares: Each Optical Flare license can be installed on up to 5 render only machines, though unique license files will be required, and is dealt on a case by case basis.

Wondertouch Policies

GenArts wondertouch pIllusion AE Version 1.01 is "free" on render-only machines. It does not need to be activated as long as the project that is being rendered was saved with a licensed (activated) version of pIAE.

Zaxwerks Policies

  • Zaxwerks 3D Invigorator Pro: free install on all render-only computers
  • Zaxwerks 3D Invigorator Classic: does not work across a network

Toolfarm does not take responsibility for the accuracy of the above policies.