Red Giant Troubleshooting + Level 1 Clean Instructions

Level 1 Clean Instructions

If you are running into issues with your Red Giant plugins, such as the inability to clear the red X from your plugins that should be working fine, or having to log in each time with Maxon, the fix below may help you.

These steps will uninstall the Red Giant Service from the system and delete all its files, including the database file.

Windows

  1. Open an Explorer window
  2. Navigate to C:\Program Files\Red Giant\Services
  3. Right-click the uninstall-red-giant-service.bat file and select “Run as Administrator”
  4. Then, reinstall the Red Giant Service by using one of the suite installers or the Red Giant App installer. https://www.redgiant.com/support/installers/

Mac

  1. Open a Terminal window
  2. Run the command: sudo /Library/Application\ Support/Red\ Giant/Services/uninstall-red-giant-service.sh
  3. Then, reinstall the Red Giant Service by using one of the suite installers or the Red Giant App installer. https://www.redgiant.com/support/installers/