There is a 20% re-stocking fee on all non-defective returns. No credit or refund after 14 days of receiving goods. No credit or refund will be given if the software has been opened. All returned goods must have an RMA number, copy of Invoice, and problem stated. All returned goods must be returned in the original package with manuals. ESD (downloadable) products refund and exchanges are based on the manufacturer’s policy and vary by product.