Video Copilot Troubleshooting

Installation error: Damaged installer

If you’re seeing this error, below, with any of your Video Copilot tools, there may be an issue extracting or mounting the DMG to an extracting error.

To alleviate the issue:

  1. Copy the installer from the mounted disk image itself (right click the mounted DMG file and choose “copy”).
  2. Then, copy that to a folder on your Desktop.
  3. Run the installer from that folder.

Red X Watermark appearing on Twitch

This indicates a problem with the installation. The Twitch plug-in file and the key file (twitch_ae.key) need to be placed directly inside of your After Effects Plug-ins folder and not in a subfolder. **Refer to the install guide here: https://www.videocopilot.net/assets/public/ckfinder/userfiles/files/Install%20Guides/Installation_Twitch_WINDOWS.pdf **