Video Copilot FAQ

How many computers can I run my Video Copilot products on?

Products can be installed on up to two machines. This includes a workstation and a personal machine or laptop. The product cannot be used simultaneously on both machines by two separate artists. This would require additional licenses.

More info

Help! I need to move my Video Copilot licenses to another computer.

  1. If possible, delete the software on your old computer.
  2. Go to VideoCopilot.net and log into your account. In this portal, download your software to reinstall it on your new system.

Troubleshooting Video Copilot Products

Installation error: Damaged installer

If you’re seeing this error, below, with any of your Video Copilot tools, there may be an issue extracting or mounting the DMG to an extracting error.

Solution

  1. Copy the installer from the mounted disk image itself (right-click the mounted DMG file and choose “copy”).
  2. Then, copy that to a folder on your Desktop.
  3. Run the installer from that folder.

Video Copilot Licenses Appearing as Invalid

If you see the error “The selected license file appears to be invalid.” and get an incorrect email/password error, but you know the email and password are correct, the likely culprit is that you’re missing a folder and it’s a permissions error.

Solution: Check the ProgramData folder for a “VideoCopilot” folder, that may be due to permissions and why you are getting that error. Manually create a “VideoCopilot” folder inside the ProgramData folder and then attempt to license again.

Red X Watermark appearing on Twitch

This indicates a problem with the installation. The Twitch plug-in and key files (twitch_ae.key) need to be placed directly inside your After Effects Plug-ins folder and not in a subfolder.

Twitch Install Guide